WPColt support starts with a repeatable symptom. Cache problems are easy to describe vaguely and hard to fix vaguely. The more precise the request, the faster the answer can separate plugin behavior, server cache, CDN rules, object cache, cookies, and private-page safety.
Before asking for support
- Test while logged out, preferably in a private browser window.
- Clear plugin, host, CDN, and object cache if you know where those controls are.
- Test the homepage and one normal post twice.
- Write down whether the issue affects all pages or only posts, archives, WooCommerce, search, admin, or account paths.
- Record visible headers if available: Age, X-Cache, X-Varnish, CF-Cache-Status, Cache-Control, Set-Cookie, Via.
What to include
| Information | Why it helps |
|---|---|
| Site URL and affected URL | Cache behavior is URL-specific. |
| Host and plan type | Many hosts add server cache automatically. |
| Active cache/optimization plugins | Duplicate plugins are a common conflict source. |
| CDN or proxy provider | Cloudflare or another proxy may hide origin behavior. |
| WooCommerce or membership status | Private pages require different cache rules. |
| Recent changes | Cache issues often appear after updates, migrations, DNS changes, or plugin installs. |
Common support patterns
Public pages never HIT
Likely causes include cookies, no-store headers, duplicate cache plugins, query strings, CDN rules, or host cache exclusions.
Pages stay stale after edits
Purge events may not reach the server cache, CDN, or edge layer. Archives and homepage may need separate purges after post updates.
Cloudflare says HIT but the site is slow
The edge may cache HTML while scripts, images, backend API calls, or private flows remain slow. A HIT is one piece of evidence, not the whole performance story.
Paid help
Some issues require a full review. If a site is revenue-critical, migrated recently, uses WooCommerce, or has several cache layers, a done-for-you audit may be more efficient than guessing from partial screenshots. See Services for scope.